Frequently Asked Questions
Please see below for a list of questions our customers frequently ask.
If you have an important event or airport transfer we would reccomend booking as far in advance as you can? However if we have the availability we will also take bookings at short notice.
Yes, if you are booking any kind of private hire there is a £50 deposit required within 7 days of booking. The only exception to this is if you have an account with us and we will invoice you on the terms we have agreed - either after the journey or at the end of the month.
We require the final balance 14 days before the date of transport - failure to do so may result in your booking being cancelled.
Unfortunately at the moment we can only accept cash, cheques or bank transfers - please contact us for banking information.
No food or drinks are to be consumed in our vehicles. However, if you would like to make a refreshment stop please let our driver know and we would be happy to accomodate you.
The only animals allowed in our vehicles are service dogs, no other animals will be permitted to travel.
Yes - if we have the availability we will accept airport runs etc even if these are through the night.
Our office is manned Monday to Friday 9am to 5pm.
Yes - if you urgently require out of hours support we have a 24 hours emergency contact number which will be provided on booking.
Whilst we do have some hackney plated vehicles which you may occasionally see on taxi ranks, we are primarily a private hire and contract operator and do not provide an out of hours taxi service or phoneline after the office is closed.
No Name Travel Ltd
Office 2 Buttermere Pavilion
Ingwell Drive
Westlakes Science & Technology Park
Moor Row
CA24 3JZ